Last updated: October 2025

This Refund & Dispute Policy (“Policy”) governs all services provided by Dev Vault, LLC (“Dev Vault,” “we,” “us,” or “our”). By engaging our services and submitting payment, the client (“Client,” “you,” or “your”) confirms full understanding and acceptance of this Policy.

1) Scope

This Policy applies to all Dev Vault services, including but not limited to:

• Custom website and web-app design & development
• Website management / care plans and support
• SEO, analytics, and performance optimization
• Content implementation and consulting
• Strategy, discovery, and technical advisory
• Subscription or retainer services

2) Non-Refundable Digital Services

Our deliverables are custom, non-tangible, and easily copied. Once work begins or access is granted, fees are non-refundable. Any one of the following triggers non-refundability:

• Project kickoff, assignment of resources, or scheduling
• Discovery call / strategy meeting held
• Access provided to repositories, portals, files, or environments
• Delivery or preview of any layout, copy, asset, or prototype
• Meaningful project communication, planning, or scoping performed

Subjective dissatisfaction (e.g., “style,” “tone,” or preferences not documented in scope) is not a basis for refund. This aligns with standard practices for custom digital work.

3) Timelines & Client Responsibilities

Timeframes are estimates and depend on timely client participation. Delays caused by late content, slow approvals, revision loops, or non-responsiveness are not grounds for refund or credit. If required inputs are not provided within 30 days of request, Dev Vault may mark the project as abandoned; all payments are forfeited and a reactivation fee may apply.

4) Revisions

Packages include a defined revision allowance within the documented scope. Feedback must be specific and actionable. Work outside scope or beyond the included revision rounds is billed separately. If the client does not respond to a revision request within 14 business days, Dev Vault may mark the item (or project phase) complete.

5) Communication

Official channels are email and our client portal/project tools. Phone/social messages are not accepted for approvals or change requests. Abusive conduct or excessive spamming of channels may result in suspension or termination without refund.

6) Platform Limitations

If a solution uses third-party platforms (e.g., WordPress, Shopify, or specific APIs), native limitations are not grounds for refund. Please clarify custom feature needs before purchase. We’re happy to advise on feasibility during discovery.

7) Approvals & Acceptance

Approval via email/portal (or downloading/accessing delivered assets) constitutes acceptance of that deliverable. Post-approval changes are new work and billed separately.

8) Chargebacks & Disputes

Internal Resolution First. You agree to contact us at [email protected] within 7 days of any billing concern before filing a chargeback.

Filing a chargeback after work has begun, access is granted, or deliverables are provided is a material breach. We may suspend services and pursue recovery of the full invoice plus reasonable administrative, legal, or collection costs (up to 30% admin/recovery fee where applicable).

We will provide documentation (approvals, access logs, communication history, and deliverables) to processors or authorities as needed.

9) Digital Records & Consent

Approvals, downloads, logins, access logs, and correspondence may be timestamped and IP-logged. Payment, form submission, or portal engagement constitutes consent under applicable e-signature laws.

10) Limited Refund Eligibility (Before Work Starts)

A refund may be considered only if all of the following are true:

• No kickoff/discovery has occurred
• No access, previews, or deliverables have been provided
• No planning or scoping work has been performed
• The written request is received within 7 calendar days of payment

Approval is discretionary and does not set precedent for future engagements.

11) Governing Law & Venue

This Policy is governed by the laws of the State of Texas. Venue and jurisdiction are exclusive to courts located in Wise County, Texas (or as otherwise required by applicable law). Where permitted, disputes are subject to binding arbitration under the Federal Arbitration Act.

12) Enforcement & Survivability

Failure to comply may result in suspension/termination of services and forfeiture of access. If any provision is found unenforceable, the remainder remains in effect.

13) Billing Contact

Email billing questions to [email protected]. Please allow up to 2 business days for a response.

14) Acknowledgment

By making payment, you confirm that you have read, understand, and agree to this Policy; acknowledge the non-refundable nature of work after commencement; and agree that digital acceptance is binding.

15) Pricing Adjustments on Default

In the event of non-payment, chargeback, or default, any discounts or promotional pricing are revoked and standard rates apply. You agree that Dev Vault may pursue recovery through collections, arbitration, and/or legal action, including reasonable attorneys’ fees, court costs, administrative fees, and interest on unpaid balances.

16) Additional Terms & SEO Note

We reserve the right to refuse service to anyone for any reason. Search engines and platforms may change policies or algorithms at any time; rankings and indexing are not guaranteed. SEO and marketing efforts involve strategic work and third-party factors; fees for such services are non-refundable once work commences.

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Questions about how this applies to your project? See our Services or Contact us.